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Kathleen O'Connor IIKathleen O’Connor, health care industry analyst and journalist, founded CodeBlueNow! upon the belief that the public has a right to be involved in creating its own health care policy. Involved in healthcare for 30 years, she shares her unique ability to communicate current health care topics in a language everyone can understand.

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Just Call Debi: A Class Act

This missive was originally posted on 11/9/2007

In what can only be called a classic out of touch with reality letter, the Development Office, UW Medical Center, sent a letter to its Board of Visitors signed by the CEO of UW Medicine (who is also the Executive Vice President for Medical Affiars and Dean of the School of Medicine). The Board of Visitors (read Donors) were thanked for their friendship and support and introduced to the John A. Coulter Service Excellence Program - the new patient and family-centered care initiative designed to help them access services and navigate the UW Medicine health system.

Enclosed was the business card of Debi Fritz, Director of Coulter Service Excellence with her direct phone number so that she can better direct them to the care they need and have one stop shopping for all their care needs.

They reminded people that in an emergency, they should call 911...and then of course call Debi. As the letter says "If it is necessary to call 911, please also consider calling the Liaison Service after you have called 911. This way we can be sure of your transport and be able to serve you while at
the Medical Center."

I hold two paid for degrees from the University of Washington, and am a card carrying member of the Alumni Association and worked there for 15 years. I was not sent that letter and I wonder how many others were not sent that letter.

So next time you have a heart attack or stroke at 3 AM, or as the letter says, "....massive blood loss or unconsciousness", call 911 first, but then be sure to call Debi. I guess this is what you would call a "class" act from a tax-supported institution.

Cheers and more later. Kathleen

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